R&L carriers was delivering a piece of our equipment to our customer. Watch as these gentlemen destroy our freight. The worst part, R&L will not pay for the equipment - and it is not cheap. We had no contract with them concerning liability limitations. They just simply refuse to pay. Not only that, they won't speak to us about it. Now we lost several thousand dollars. For a small business this is a killer.
R&L | R&L destroying freight, refuses to pay
- Thread starter PJM III
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R&L carriers was delivering a piece of our equipment to our customer. Watch as these gentlemen destroy our freight. The worst part, R&L will not pay for the equipment - and it is not cheap. We had no contract with them concerning liability limitations. They just simply refuse to pay. Not only that, they won't speak to us about it. Now we lost several thousand dollars. For a small business this is a killer.
Why did you just not refuse the entire shipment and tell them it was their equipment and their problem. That is what I encouraged customers to do if something was damaged. Refuse the entire shipment. Much easier than accepting part of a shipment and filing a claim on a damaged part of the shipment.
Canadian Flyer
They Call Me CF, Eh
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Shipment should've been refused. Unfortunately a lot of customers don't understand that accepting the shipment and trying to get damages later doesn't work most of the time. If you don't like what you see, say no. That puts the cost on the carrier because they're stuck with it.
joes bar and grill
TB Legend
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They are only bound to the limits set forth on the BOL, refused or not.
If you are loading trailer to trailer,using lift or ramps on both trailers is not too smart anyway.Too much of a gap between the trailers.Using one ramp or lift on either trailer would have prevented the crate from going to the ground.Hindsight is 20/20,but a little more thought should have been put in the process.Regardless,it looks like driver error and the claim should be paid,imo.
SuperCourse
It's About The Borders - Idiot
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What was the weight, was the pallet jack really necessary? As flimsy as that crate was it couldn't been too heavy. Just slide it.
You are correct super. Should have slid it out and put on liftgate sideways. They had 2 drivers there, plus I would ask the consignee to help. If consignee accepted it, he was not to smart. But if he accepted and noted damage on the delivery receipt, The carrier is still responsible. If he failed to notify the carrier of filing a claim within 15 days, yes, he is probably screwed.
runawaytrain
Wear their scorn with pride.
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I'm interested in why this was being recorded. Who was recording it? Normally your not recording something unless you expect something to go wrong. Seems to me that this video would be enough proof they needed to see who was at fault. I would just pay it before they lose in court provided it every gets that far. If it was worth thousands of dollars it would at least be worth taking it to small claims court.
joes bar and grill
TB Legend
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It appeared to me to be a security camera
runawaytrain
Wear their scorn with pride.
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That makes sense Joe, the camera does appear to be very steady with no movement. I understand the BOL issue but how in the hell can R&L not take responsibility. That driver wasn't forced to bring it out on that lift gate. He dropped it. Not the customer.It appeared to me to be a security camera
nobodysboy
here to inform not to conform.
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don't tell me the customer's claim would be denied. regardless R+L does take on a lot of freight it shouldn't. eventually someone will get badly hurt or killed because of company policy taking freight it shouldn't. Just because we have liftgates doesn't mean people should get hurt delivering freight. If I got to the customer and that was the situation I would refuse to deliver it. They could send some knucklehead out the next day. I don't play games. Go ahead and fire me for refusing to do something unsafe. I would enjoy free money and then some. Wrongful termination isn't tolerated under those circumstances. Not a threat just stating the obvious. R+L doesn't care if I get broken. Only YOU and I can control that part. Happy Trails Guys.
joes bar and grill
TB Legend
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There is a lot not being said, is the driver at the shipper or consignee ? why is it being cross loaded? But yes R&L should take the hit not the shipper.
truckinforcash
NorthSouthCarolina
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I don't think a lot of you here, or even the shipper, realizes there are liability limits built into the freight classification per the NMFC liability tariffs. If the freight was that expensive, then proper classification of the freight should have been made and/or additional insurance should have been purchased. A lot of shippers just go for the lower rate, and think the freight company will back them up, but the answer to that is usually a big fat no. If a customer shipped a $50000 widget from say Roanoke to Baltimore and only pays a $70 rate, and the freight gets destroyed, do you all really think the freight company should be liable for $50000 off a $70 rate? IMHO Hell No!
Looks like they were going to try and use both liftgates simultaneously, to lower it to the ground. IMO.
joes bar and grill
TB Legend
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The problem is that most one time customers are not told that, I feel that if you represent the shipment correctly to the carrier the responsibility of classifying it falls on them, but they are more interested in numbers.
Canadian Flyer
They Call Me CF, Eh
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And that in itself is part of the problem. People ship millions of dollars of freight using various LTL carriers, but it's often treated like a courier package by the customer who doesn't want to pay a fortune in shipping fees.
Worse still, the end user is often not the one responsible for booking the carrier, with the carrier just acting as a shipping intermediate for an online store or something. Frequently, these stores ship with a specific carrier, and will ship with them unless a customer demands otherwise. Sometimes not even then. Often the customer doesn't find out who the carrier is until placing the order.
I feel for people who have experiences like this, but in this particular case everyone involved should've known better.
If that's the kind of oversize garbage you ship, then R+L can do without your business, thank you. They haul enough junk as it is.
If that ginormous POS were on my truck, the knucklehead it's for would be calling either the local towing company and having them send a rollback, or the local equipment rental place to rent a forklift.
At what point does common sense prevail and these morons finally have to take responsibility for unloading their own oversize junk freight?
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