Hearing what I do from my friends who work there I suspect that they all have the same issues. New Penn used to be one of the best freight companies in the country, if not THE best. In terms of service and operations, that is. I also know that they had a high rate of heart disease amongst their workers, I don't consider that to be so good. They had a business model that worked well and they were very profitable paying the top wages and benefits in the industry. Along came YRC with their decades old record of being able to screw up a wet dream and they had to meddle with it. At this point the workers seem to have all given up hope, lost morale and just can't wait 'til it's their turn to get out of there. Those who knew how that company did what they did are almost all gone, if they're not completely gone and YRC will never figure out how New Penn did it.