FedEx Freight | Not very good service today

Blah, Blah, Blah....!

again just because you say the cops are cool and won't issue tickets doesn't mean squat and they won't.as far as where else are you going to post this you don't really want me to tell ya but if it makes you feel better to come on here and take shots at a driver than i am going to assume you were less than friendly to our driver.so what you are a driver you still seem to have the attitude that your better than the driver that was there and as far as there could have been a million reasons why he didn't bring it in heres the best one and the only one that counts if you didn't pay for the service than its not his job to.i don't know or care who you drive for but what if one of your customers asked you to do something that wasn't your job? plus if your a driver ship your freight through your company and you won't have a problem.

Pal,
Go read my ORIGINAL post!
The reason I posted this in the first place was that NO other driver in my 12 years at this location has EVER NOT brought a delivery inside!

And if you read-and comprehend- my post, you will discover I wasn't even there for the delivery hence I have no opinion on the driver's disposition that afternoon.

And why don't you believe me the local cops don't ticket delivery drivers? Ever hear of community cooperation?

And yes, I will take a shot at a driver who works for a top-notch company that provides less-than what that company expects of it's employees... and especially the ones that come face-to-face with the customer.
I CHOOSE Fedex because of their stellar service and when their service falls significantly below par I don't think it's wrong to to notify the carrier. I don't think this is "ratting-out" at all.

And yes sir, I AM a better driver than that guy because I would never make a customer get his two-wheeler, walk down the street and off-load a 125lb crate.
And inspite of your rant, I will still use Fedex freight. Thank God I'll never have to worry about you making a delivery to me!:biglaugh:

And this comment is ESPECIALLY amusing: plus if your a driver ship your freight through your company and you won't have a problem. You haven't a clue as to what who I drive for!!!!!!:biglaugh::biglaugh::biglaugh:
 
I have seen a few good post here..smokestacks...throw it on my shoulder, get the check, and be gone....and many other excuses why not to have done that...people we are a trucking company .... thats all ...and what we sell is ... SERVICE ... nothing else .....
 
new info

well, i didn't see in 1st post 125#, company policy more than 75# driver doesn't have to hand unload (safety issue!!!). and the company holds the driver responsible for alot of things and when it comes down to it, if your in doubt don't do it! park some where else and walk, or use a phone, call center and ask them to call! its easier to say I don't believe i could do it safely than to be in trouble and maybe with out a job! it is up to the driver to make this choice, on the spot.
the driver may have had a reason for it?
did your employee offer to help? did your employee get an attitude because he had to do it, had to leave the store, or maybe because your store had no hi lo to unload, or a dock to pallet jack it off SAFELY?
Now, I know just like you do! I wasn't there either so its all 2nd hand info and stories always change every time its told so, maybe your employee was mad about his wife or kids or that he just had to work a little more for min. wage???? I don't know!!!!
But, I always ask for help before pulling out the inside delivery charge and sitting on the back of the truck.
:deal: you said you have had an account for some time with fedex? have you really sat down and read the fine print of you contract for that account? you just might find info there you may or may not want to know.
AGAIN, "125# crate" as you put it, is more than I will do by my self! I have to work every day to feed my family!!!!!!!!!!
So when I ask for help to unload and the customer starts to give me the s**t, YEP thats right "INSIDE DELIVERY" FEDEX neither wants us on workers comp, nor do they really want to pay us to sit at home because we did some thing stupid and hurt our back, arm, leg, foot, or head. then we are short drivers until that hurt driver returns to work, OH then every other driver is ****** off because now they are doing alot more in the same amount of time ( btw is not normally enough)

In this case it sounds like there is more than 3 sides to this story, Anyway next time this happens tell your employee to ask the driver to help unload and push pull the two wheeler to the store, I bet you'll get the help!
sorry you had a bad experience with that one driver, but as it has been said here already, he is only one guy and the rest of us would have done it and left asap.
too, many variables can change this story.
double parking! you say its ok, but then the driver does it and that day theres a new cop in town and he writes a ticket for it!
?????????
Are you willing to pay the ticket?
I know Fedex will not pay it!!!
I know the driver will and then his dmv will reflect it, fedex driving record will reflect it!
and if he did this for all his customers because they said it was ok, he will be walking home leaving his truck where ever and saying the hell with it!!


ok I am done:annoyed:
 
Just when I thought I'd seen it all...

I can't believe we are having an on-line arguement with a CUSTOMER, who, inspite of some of us, says he will continue to use us.

For those who are questioning the facts of the situation, WHO CARES. Seems to me we might--JUST IN CASE--give him the benefit of the doubt, assume the facts were as stated, and just ask that HE give the driver the benefit of the doubt. For example, the driver's wife/supervisor (same thing, right?) must have yelled at him that morning and he was having a bad day.

If you think the driver was right for how he handled it, fine, to each his own.

But can we please STOP giving the CUSTOMER a reason to go somewhere else?

There isn't a lot of undesirable freight out there right now and we should be thankful it's on our trucks and not someone elses.

FXF OAF
 
I will have to respectfully disagree with you!!!!

Okay. Have at it...

If you have to take it off of the skid what's the big deal?

Sorry. Packaging is part of the shipment.

Oh, if I have break it down to unload it, than no problem. But all the packaging stays.

Had a bunch of wood siding to deliver the other day, 16 foot long. Obviously unloading required removing the stuff from the pallet, but if that woman thought I was taking that 200 lb piece of firewood with me she's crazy.

I am guessing you must pull a lift gate. I rarely do.

Yep, every day.

If that's your attitude toward customers then I am surprised no one has called and complained.

I take good care of my regular customers. But if the non-regulars want to be a pain in the ***, so can I.

You have to do what you can to an extent to make the customer happy.

Translation: "You, the driver, a.k.a. pond scum, WILL gleefully bend over and take it up the backside from any and all residential customers who see fit to treat you in such a fashion. Failure to do so will result in disciplinary action. We can do that because we can, and we're non-union."

Breaking down a skid is part of your job if so required!!!!!

Says who?!? I have yet to see a bill that says "Must remove from pallet". The ones I get always say "Do NOT break down pallets".

'Nuff said.
 
I can't believe we are having an on-line arguement with a CUSTOMER, who, inspite of some of us, says he will continue to use us.

For those who are questioning the facts of the situation, WHO CARES. Seems to me we might--JUST IN CASE--give him the benefit of the doubt, assume the facts were as stated, and just ask that HE give the driver the benefit of the doubt. For example, the driver's wife/supervisor (same thing, right?) must have yelled at him that morning and he was having a bad day.

If you think the driver was right for how he handled it, fine, to each his own.

But can we please STOP giving the CUSTOMER a reason to go somewhere else?

There isn't a lot of undesirable freight out there right now and we should be thankful it's on our trucks and not someone elses.

FXF OAF

sorry old i'm just tired of people taking shots at our drivers plus we don't even know if this guy is a customer or just trying to stir the pot.something is a miss though because if the service was that bad and it was my store i would throw that carrier out.i personally think this guy is full of ---- and could care less about his store and his tall tail :1036316054:
 
Okay. Have at it...



Sorry. Packaging is part of the shipment.

Oh, if I have break it down to unload it, than no problem. But all the packaging stays.

Had a bunch of wood siding to deliver the other day, 16 foot long. Obviously unloading required removing the stuff from the pallet, but if that woman thought I was taking that 200 lb piece of firewood with me she's crazy.



Yep, every day.



I take good care of my regular customers. But if the non-regulars want to be a pain in the ***, so can I.



Translation: "You, the driver, a.k.a. pond scum, WILL gleefully bend over and take it up the backside from any and all residential customers who see fit to treat you in such a fashion. Failure to do so will result in disciplinary action. We can do that because we can, and we're non-union."



Says who?!? I have yet to see a bill that says "Must remove from pallet". The ones I get always say "Do NOT break down pallets".

'Nuff said.

Do you ever deliver to Verizon wireless? DR states inside delivery required driver must remove skid and all packaging material
I do residential deliveries everyday. Most of them are to very wealthy people who think I am their slave. I explain what I am willing to do and usually take a 40x48 back with me since we can use them. Oversize and odd skids get left behind. Some don't like it, but they except it and all is happy
 
Wow

From some of these posts, I'm starting to see maybe why FedEx has come out with some of it's rules.

The rule for inside deliveries out this way is more than 50' from the tail of the trailer, one floor down, or one floor up. I use the charge as a tool so the customer can decide if they want to pay to have me bring it up or down or around the corner, or leave it and they'll have their people move it. I usually just leave it "there".

I also take into account if I want to do the extra paperwork and work around this freight all day.

Slingblade would not last long here. He's spoiled in that he gets a liftgate everyday. Lots of our routes are rural with no docks and a lift gate is very welcome, but it doesn't always work out. Our drivers don't even think about it, they just make the delivery. It's either that or deal with it later. Drivers like sling take this antagonistic view of the job. Like they hold some sort of power over the customer. Reality check, you don't. At all. You may be the tough guy at the delivery, but if it were me you were delivering to, I'd be on the phone before you pulled away. And if it happened again, I would call your SCM's boss.

As far as hauling away debris, I'll usually find someplace to dump the shrink wrap or recycle the cardboard, but having been a residential delivery myself, I understand their not wanting a 200 pound 14' long pallet at their house. What's the big deal of just tying it to the wall? Your SC can use it for dunnage. Or if you're at my SC, where my SCM enjoys filling up the landfill, we can just throw it away. Cost of doing business.

I won't go into anyone's home. The garage is it. Whoever made the point about not going into a home with just a woman home, that is an excellent point! Hadn't thought of that angle, but in today's world....

Back to the original post, I would have balked at 125# by myself. It may be just one delivery to your customer, but it's another 15,000 deliveries to you and your back. And I too would let the customer decided how hard I was going to work for them. I'm not saying I've never brought anything back because I decided that the customer was a tool and I wasn't going to put up with it, but I'd rather get the stuff off than have to deal with it later. If it's not a big deal, I'm with Smoke, just get it delivered and be on your way. A small delivery that won't take that much work is going to be delivered. With or without the inside del charge. You have to figure in the cost of moving it two more times when you get back to your barn. Risk of damage and all that.

If you call dispatch to get the ok to do something unlawful, just remember that if you have an accident, your record is taken into account. Me, I wouldn't double park. We have to back in from the street on occasion, which is also illegal. But I think you could fight that one in court.

You can tell the old timers from the newbies in how they would approach this problem.
 
Ya, RIGHT!

sorry old i'm just tired of people taking shots at our drivers plus we don't even know if this guy is a customer or just trying to stir the pot.something is a miss though because if the service was that bad and it was my store i would throw that carrier out.i personally think this guy is full of ---- and could care less about his store and his tall tail :1036316054:

Sure 14, I made it ALL up just because I had nothing else to do!
This is TRUCKER FORUM and I am a trucker and YOU are a trucker and FEDEX is a TRUCKING company so it seems to me to be the PERFECT place to LOGICALLY discuss TRUCKING situations. Why slander me?

So, please, continue your sorry thinking and accusations. It means zip to me. Unless, of course, I order goods from the Harrisburg warehouse. Then I might just click on another carriers icon instead of Fedex!

And maybe I'll even fabricate another big one and complain to my vendor that FXF sucks and maybe it will be the proverbial straw and your salesman will walk away wondering WHY they lost the account. And trust me, this is a VERY good account for you guys and FEDEX as a whole.

Or maybe I can conjure-up a story about another vendor of mine who wishes Watkins still still serviced his account because FXF claims to have only ONE lift-gate in Orlando. What used to take 2-3 days now takes 4-6 because there is not enough equipment to go-around! HIS customer is pissed at the change in service! WHY dosen't the shipper change carriers? Because your saleman strokes him big-time w/ Celtic tickets!
So, yes, I made ALL this up. Pretty good story teller, huh?
 
Sure 14, I made it ALL up just because I had nothing else to do!
This is TRUCKER FORUM and I am a trucker and YOU are a trucker and FEDEX is a TRUCKING company so it seems to me to be the PERFECT place to LOGICALLY discuss TRUCKING situations. Why slander me?

So, please, continue your sorry thinking and accusations. It means zip to me. Unless, of course, I order goods from the Harrisburg warehouse. Then I might just click on another carriers icon instead of Fedex!

And maybe I'll even fabricate another big one and complain to my vendor that FXF sucks and maybe it will be the proverbial straw and your salesman will walk away wondering WHY they lost the account. And trust me, this is a VERY good account for you guys and FEDEX as a whole.

Or maybe I can conjure-up a story about another vendor of mine who wishes Watkins still still serviced his account because FXF claims to have only ONE lift-gate in Orlando. What used to take 2-3 days now takes 4-6 because there is not enough equipment to go-around! HIS customer is pissed at the change in service! WHY dosen't the shipper change carriers? Because your saleman strokes him big-time w/ Celtic tickets!
So, yes, I made ALL this up. Pretty good story teller, huh?
For me....it does not matter if this was made up..(i don't think it was)..but it brought out many different ways to handle this and many other delevires .... as someone posted ..you can tell the old timers from the newbies ....As I said before... we are only a trucking company ... and SERVICE is all we sell ..... and some of us need to get that through our THICK SCULLS!!! ..... heck this is only a job ...be happy at what you do... or move on...:smilie_132:
 
The rule for inside deliveries out this way is more than 50' from the tail of the trailer, one floor down, or one floor up. I use the charge as a tool so the customer can decide if they want to pay to have me bring it up or down or around the corner, or leave it and they'll have their people move it. I usually just leave it "there".
Around here, no steps EVER. It's against policy, I assume becuse the insurance carrier won't cover it.

I also take into account if I want to do the extra paperwork and work around this freight all day.

Agreed. I hate bringing anything back.

Slingblade would not last long here.
Is that so, smart///?

He's spoiled in that he gets a liftgate everyday.
That's a good one. since EVERY truck here has a liftgate.

Lots of our routes are rural with no docks

So's mine.

and a lift gate is very welcome,
And mine gets used at just about every stop, and I'm glad to have it, unlike some of my co-workers.
but it doesn't always work out.
Not my problem.
Our drivers don't even think about it, they just make the delivery. It's either that or deal with it later.

Sometimes I have to pull a skid down a mile long driveway. No biggie, just the nature of the area. I'm used to it, but some of my co-workers would raise hell.

Drivers like sling take this antagonistic view of the job.

No, just CYA, a necessary evil in this sue-happy society.

Like they hold some sort of power over the customer. Reality check, you don't. At all.

Oh, yeah? Let me tell you something, smartass. I have ALL the power when it comes to something that I'm just not gonna do, like carry someone's 400 lb refridgerator up to the 3rd floor, or remove doors from hinges to make something fit though it.

I don't care who paid for what and who may demand it. I'm not carrying anything, especially things weighing more than I do, up or down any steps.

You may be the tough guy at the delivery, but if it were me you were delivering to, I'd be on the phone before you pulled away. And if it happened again, I would call your SCM's boss.

Good. Call him. You can use my phone. But if you're not a regular, you won't get too far.

As far as hauling away debris, I'll usually find someplace to dump the shrink wrap or recycle the cardboard,

Nope, I run a short trailer so I need the room to work.

but having been a residential delivery myself, I understand their not wanting a 200 pound 14' long pallet at their house. What's the big deal of just tying it to the wall?
Again, need the room to work. They bought it, their problem.

Besides, most of the people I deliver to burn 'em.
 
Let this thread die. Pro or con, right or wrong, agree or disagree. We bit, we spoke, nuff said. Let it die and move on to bigger and better. :1036316054:
 
.

I agree with letting this die, but not before I say that sling is nothing more than someone stirring the pot because no one can possibly survive this business with an attitude like his.

Besides, NO service center runs all liftgates.

What a tool.
 
whaaaaaaa i want free service

whaaaaaaa a driver wouldn't double park whaaaaaaaa a driver didn't perform a pay service for free whaaaaaaaa i won't order from harrisburg because i think thats where 14wheeler is from.whaaaaaaaa rather than call customer service i'll cry about my problems on a trucking forum.whaaaaaaa i'm a trucker too so i should get services for free.you must not run a great company or profitable one if you still have to drive a truck and have time to cry about your problems online.:thread::Die::tongue0002::nutkick:
 
maybe this won't get sensored

i guess its ok for people to take shots at me but i'm not allowed to fire back!i made valid points of course with sarcasm but i guess only some people are allowed to do so.

hub city, you are 100% correct good job in your observation and we here at fedex are just lazy and don't like work as you have already seen.
 
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