XPO | Yes or no I think all phone calls should be monitored in an out of the terminal

You need your medicne changed, I dont think its working for ya anymore.
I think all calls in an out of the terminal should be monitored so someone on the top could see how the customers are treated and also how the drivers are talked to they might think twice about what they say
 
Yes you need someone to watch the ones that are calling the shots just to make sure that there doing it the way that con-way wants it done not the way they think it should be done I'm sure there would be a rude awakening
 
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