XPO | Con-way's Answer to Why we Use Subservice

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took this from the DSR newsletter..now quit crying about subservice. lol

Question of the Month: Why do we use so many subservice carriers?


The use of highway substitute carriers is necessary to provide on time service to our customers and controlling costs in the Linehaul network. At Con-way Frei Highway Subservice (HSS) is utilized in two different types of lanes, Exclusive and Supplemental. Exclusive HSS lanes typically provide service connecting service centers in the East to those in the West. They are used to provide transit times which would be impossible to achieve in the existing Con-way Freight relay network. Keeping this freight on Subservice providers allows us to keep these long lanes balanced, we never run empty and our drivers can continue to return home every day. Supplemental HSS is utilized to balance chronically imbalanced lanes which exist in our network, saving us 520,000 miles per week. If we moved the supplemental HSS to our own fleet Linehaul, we would increase miles by 27,000,000 per year at a cost of approximately $1.90 per mile. This substantial increase in costs would put Con-way Freight at a cost disadvantage in a highly competitive market place. The most critical part of moving freight off of HSS carriers is driving effective revenues on the chronically empty lanes through identification of the key lanes, and understanding the costs coverage, market potential and subsequent revenue needed to move these backhaul lanes at a profitable level.
 
Simple, short answer...$$$$$$.
Welcome to the business world.
Detter said it 20 years ago.
I paraphrase, but it went something like... "We don't do this because we like driving trucks, we do this to make money."
 
If you're loading SS to your destination, and taking home two empties, have your FOM call linehaul to cancel the SS.

They do it every day.

Maybe things are different in your part of Conway land but here we are under contract with these carriers and they get their freight first no exceptions.
 
Conway used to be one of those jobs everyone wanted and they weren't easy to get. Now at least around here they can't give them away and their solution is training guys to be a truck 'em up driver. With a success rate in this area around 0-2% one year retention. Well I think y'all get the picture. Is it just me or do I smell Rome burning?
 
They get the license and the experience and then get the F out. It's what the company wants. Keeps wages low. Gotta reduce that labor cost any way possible.
 
After reading the responses offered to the company's explanation of Subservice, I can see why they offer little information to hourly employees regarding operations, logistics, and revenues.
 
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