SAIA | Upcoming survey

bigbuck

TB Regular
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Just curious...what are you guys focusing on in terms of te survey? Gripes complaints likes dislikes improvements etc...let's hear it!
 
Carol ann in cd, the most un people friendly person at saia. I am sitting in bhm at 6 am waiting on a dispatch for no reason except that ***** wants to show her athourity. It wouldn'd be a big dead normally but I was asked to stay out another day do them a favor and get screwed over on a saturday.
 
Well they finally set me up at 730 am for a set due in at 9 am to atl. there is a atl set here that closed at 430 am. 15 + hrs sitting for no reason!
 
That sucks man! Definitely a problem there and part of an overall issue...the drivers in this company are the lifeblood of the company. They are people not robots and there is a shortage. Company needs to put a genuine effort toward treating drivers with the respect they deserve. At the recent quarterly meeting they mentioned increasing the sales force. Well boys... Hire all the sales you want. Without drivers, it ain't happenin
 
If it's like ours at FXF you can wipe butt with it.
After the results come out they tell us about the
changes they are going to make and how we are
going to have a team driver meeting so they have
one and then all is forgotten about. A total and
complete waste of time. It's a feel good for the co.
 
So kinda off topic... Anyone know the anonymous 800 number for complaints? Got a couple of things to report...
 
So kinda off topic... Anyone know the anonymous 800 number for complaints? Got a couple of things to report...

I'll have to look for the number, found it 800540 5063

Open Door Policy
Our goal at Saia is to provide the best service available to our customers. To provide this type of service requires a positive attitude and a team effort on the part of all employees. We will promote an atmosphere of concern within our Company, which fosters this caring attitude. If you have any questions, suggestions, or problems with your job, you are encouraged to discuss the matter with your immediate supervisor, terminal manager, or department head.
All supervisory and management personnel are charged with the responsibility of listening and giving you a responsible reply. Quite simply, if there is a problem brought to our attention we will do our best to take corrective action. If we disagree, we will discuss the matter. There will be no retaliation on any matters brought to management whether we agree or disagree.
Furthermore, if an employee feels that he or she has not been listened to or has not received a responsible reply, then that employee is encouraged to contact the next level of management or the Human Resources Department. No employee will be retaliated against for doing so.
In all cases the employee will be heard and will receive a responsible reply.
 
Ok so here's the deal. I aware of the open door policy. I have personally witnessed retaliation so I do not want it to happen to me. I did have success with the anonymous numbering the past so I am more comfortable going that route. Would greatly appreciate having that number...
 
Ok so here's the deal. I aware of the open door policy. I have personally witnessed retaliation so I do not want it to happen to me. I did have success with the anonymous numbering the past so I am more comfortable going that route. Would greatly appreciate having that number...

the number is from here

Saia AlertLine
The AlertLine is an extension of our open door philosophy. It is a telephone-based communication line that allows employees to ask questions or discuss their concerns about issues that could negatively affect Saia. The AlertLine is available 24 hours a day at 1-877-540-5063. Employees can use it to speak with someone other than their supervisor. The AlertLine is staffed by communication specialists who work for an outside company. Employees are not required to give their name when calling the AlertLine. Employees may choose to identify themselves; their information will be handled responsibly and with as much confidentiality as possible.
 
I haven't heard of the survey, but I feel , as a company, there is so much pressure being applied that it's causing management to lose their common sense. At the quarterly meetings, the management presenter always talks about safety, with our local management standing right there, and what does our local management do when it's safety vs freight, freight wins. Our local management loaded a trailer with obvious major structural damage. Apparently, they were more concerned about getting the freight and the trailer off the yard then the potential consequences of moving this load on the highway. Of Course, it's the driver who would be blamed for taking the load.I refused to pull it and contacted central about it. To their credit, they reassigned me to another trailer and then I find out that they reassigned the damaged trailer to another driver who will pull anything and he did. Just a few days ago, I was requested to move a tractor to the shop with "fifth wheel issues" and no other explanation as to what those issues were. It's still sitting and will until they explain a little more or until the pull everything driver is available again.
Ok, I'm done,have a nice weekend.
 
things have changed.

Just did the survey,its been nice KNOWING YOU all,we are so for behind other companies, in pay and benefits ,its sad.
 
I will do the survey soon, but I think the common factor/issue for Saia is in how drivers are treated. Yes we do get a decent compensation package, but I for one am tired if being treated like a number and low rent P.O.S. by management. This idea that drivers are a dime a dozen and your replacement is only a phone call away is a bunch of garbage. This is a freight company! What are you gonna do if you don't have drivers? Not much! The dot rules and regs are getting tougher all the time. Stop chasing away good qualified drivers and show some respect. Old dominion is an industry leader. Saia would do well to take a page from their book and put drivers first.
 
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