This started out to be a funny topic.
I can remember when I was still a city driver from mid 1986 at Overnite to when UPS issued us their newly branded UPS Freight uniforms.
When we were Overnite I would back up to a man door behind our local shopping mall with a skid,or two for a national retail store.
Rang the bell,and handed their freight to their employees with me standing on the ICC bumper of my route trailer,handing the boxes off to them who were bringing their stuff into their back room.
However the next time I backed up to the same door,and rang their bell one of the guys that was used to helping me,all of a sudden reads the UPS brand on my new uniform,overlooking the fact that is was not just UPS,it was UPS Freight.
Then tells me to unload everything by myself and stack in the back,then he turns and walks away into the retail part of the store.
So naturally I call dispatch explaining that now we are UPS,and the people who were helping me out when we were Overnite,now expects free inside delivery service.
Does my dispatcher say let me talk to them,no way he tells me just do as they want.
What I say?
It is going to take me a very long time to unload two skids,he comes back with the usual answer,well do the best you can,not wanting to hear anymore from me.
I do think UPS Freight finally got a clue on this issue, and started adding inside delivery to the Freight bills for services above and beyond normal.
However it was a total pain in the back side after we were first rebranded.
I am very happy to say,being in retirement I don't miss finger printing any more freight,or dealing with clueless customers,without any sympathy from dispatch.