This prestigious award, sponsored by NASSTRAC and Logistics Management magazine, recognizes carriers that demonstrate excellence in performance and results. As you may know, this survey enables shippers to grade only the carriers they utilize on a quantitative scale in the following areas:
- Customer Service - Overall Responsiveness, Employee Attitude, Problem-Solving, Dependability, and Sales Force Support
- Operational Excellence - Transit Time Standards, On-Time Delivery, Delivery Flexibility, Billing Accuracy, and Claims Resolution
- Pricing - Price Competitiveness, Pricing Structure, Flexibility, Contract Language
- Business Relationship - Strategic Partnership, National Account Manager Effectiveness, Years in Relationship
- Leadership/Technology - Electronic Capabilities, Visibility Tools, Industry Innovation, Leader in New Service Offerings