The local drivers had been using handhelds for several years before I left.The dock doors all had computers and so did the forklifts.Maybe using all this for at least the past 8 to 10 years has got everybody on the same page.Plus it seems the employees as a whole do more planning as they work,you know look a little beyond what's in front of them.One of the local drivers can probably explain it better than me.I did notice over the years that OD had people that could make anything work smoother than most.And smooth makes money for everybody.