Been there too,While "running the system" in the early '90's (before cell phones with GPS mapping), I missed a lot of terminals. I was not required to go through any "ride along" or indoctrination at the main office in Holland, MI at all. They just gave a set of bills, an old Ford Louisville tractor (#1250) hooked to a trailer and told me to head down the highway. I had to get my own directions and maps from other drivers (sometimes written on napkins). Several times, like in Buffalo and Knoxville, I got directions to where Holland used to be finding only an empty bldg. The second time in Buffalo, I found they'de moved again. First time into Cleveland, I only had written directions that told me to turn the wrong way at the top of the ramp. I ended up in a residential area at 3 AM and had to turn around in a school parking lot. In those days I did not have a cell phone, so some of those nights were interesting to say the least.
many times been sent to Ryder Truck Rental instead of RTL or turn left at a large White Oak Tree.