I know forums can be confusing to many, especially those who did not grow up with computers, if you need help there are 3 options.. I will list them in the order that will get you the fastest service. Submit a help ticket This is the fastest way because more of the staff has access to this. Send a text message to me 336/313/9684 or call and leave a voice mail. or Send me an email You will have to provide me your username and your email address you signed up with whichever option you choose. Either way, I will try to solve your problem ASAP.