Over the years I have observed managers throughout the former Con-way organization and come to realize that the benefits of their position to the organization does not seem to outweigh the company saving thousands if not millions company wide without them, I mean, take a look at what their level of involvement is to generating revenue or participating in actually actively taking a role in the operation of a service center. The internet and real-time streaming information can run the organization from one centralized location saving a unprecedented amount of costs. Currently I observe managers just doing minimal pre-shift meetings and a weekly operations meeting once a week. Other than that it's basically stair at a scorecard and hope it makes numbers for a bonus. I have witnessed many of times a shorthanded operation and the SCM takes no active role to help out (i.e. print bills, call customer appointments, answer phones, set runs up, manage labor for the day etc,) in fact it's a pre-shift meeting in the break room delaying our customer's freight even more. It was proven that service centers can run without them with the last big gathering in St; Louis. Please help me understand why waste continues?