I've never heard the term "couched" before. Secondly, I'm not understanding how you keep running out of hours. I've had my ass run all over the damn place for 6 days more than once and haven't come close to hitting 70 hours. I see you that you recently figured out how to see your remaining hours, maybe you were tracking your hours wrong and thought you had less than you really did. In any case no one should be talking to you like that, no matter the circumstances. Ive never had anyone at Central talk to me like that. Sure, theyve at times been a little short with me, sometimes bordering on rude,(rarely) but never right over the line into calling me names. I figured out that in order to not get abruptly cut off when trying to explain my situation, when someone answers, I ask to speak to the dispatcher for whatever city/region i am in, and when that person picks up, I tell them clearly what my name is and where I am at so they can quickly bring me up on their screen without having to ask for that info. Seems to make things go a lot quicker.