Albag,
I know you were asking someone else to support their assertion but, if ya don't mind I'd like to jump in here.
After the last COO the powers to be closed Topeka and St Joe, stating it would be more efficient to run them out of KC. They stated that they would not only service the customers we had but, grow the areas.The men in those terminals now commute to KC. Each route now has 1 driver covering them (from KC) and we have lost countless customers.
I know this for a fact, I know the men from these areas and they talk to the customers....The point I'm trying to make is....It may look good on paper but, in actuality....not so much.
Several years ago, a VP came to our terminal and one of the wisest things I've ever heard anyone from the glass house say, told us, "The only thing we have to sell is service, WE can not afford to be the cheapest carrier out there, WE have to be the best!" After he left, management started to listen to the men and we started to work together instead of against each other and low and behold, WE ran 16 consecutive quarters making record proffits...Just saying...