Culture Matters

Discussion in 'XPO Logistics' started by Merdock, Nov 23, 2015.

  1. ScotchNeat

    ScotchNeat Well-Known Member

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    The employer needs to first satisfy it's workforce before expecting it's workforce to satisfy it's customers, otherwise you get Walmart employees.
     
  2. highspeeds

    highspeeds ENTERTAINMENT USE ONLY

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    I don't think any checks will bounce. But a lot of the rest you said has merit. And we know the cuts have just started. It's going to be an interesting year.
     
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  3. highspeeds

    highspeeds ENTERTAINMENT USE ONLY

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    when do I get my smock ?
     
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  4. Merdock

    Merdock Kool-aid-aholic

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    I heard there is talk of Mr Jacobs expressing an intent to find out how some terminals are successful with employee engagement and taking these practices into the challenged terminals. For what it's worth we addressed this ten months ago on this site.
     
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  5. Songremainsthesame

    Songremainsthesame Well-Known Member

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    Hope it works.
     
  6. monkeywrench

    monkeywrench Active Member

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    You obviously don't have a clue
     
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  7. 616jimmy

    616jimmy Well-Known Member

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    I think your right about these people being all talk and no action when it comes to leaving but as far Brad Jacobs is concerned he just wants the check sent to him and dont care about any employee engagement!
     
  8. Merdock

    Merdock Kool-aid-aholic

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    I listened to the LTL podcast and I thank Tony and all others involved in producing the conference calls. I think it's a step in the right direction. One recurring question answered by TC was the concern over our damages. The answer was the same one we have heard throughout our "LEAN" years... "just get them to follow standard processes" (I'm paraphrasing Tom's reply).
    Everyone talks engagement but few seem to know what step one of change should be and where to find it. I believe that if you look at the service centers producing the most damages you will find the locations lacking "discretionary effort on the part of the employee that supports the company". Or in other words, those locations needing an engagement intervention. And to be very clear here, a successful change of culture starts with the building's management, not the hourly workers.

    https://en.wikipedia.org/wiki/Employee_engagement

    There's a great quote regarding engagement from Kai Hammerich:
    There are several definitions of corporate and group culture. The American guru of culture and leadership, Edgar A. Schein, defines organizational culture as "a pattern of shared basic assumptions that was learned by a group as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think and feel in relation to those problems.”


    From this definition, it follows that culture is learned, reinforced and handed to the next generation and new members of the group. Culture has a purpose in terms of achieving common objectives. Perceived success will reinforce the culture and make it stronger. A group will develop its own distinct patterns of behaviors and beliefs to support the culture and the internal socialization process.


    - See more at: http://www.businessnewsdaily.com/54...break-your-business.html#sthash.JcVOS51g.dpuf

    "learned, reinforced, and handed to the next..." in January of 2014 our culture went from a customer driven culture to a process driven culture, participative to directive.
     
  9. icuicp

    icuicp Well-Known Member

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    Are you refering to the monthly " Your Voice is Heard" podcast for Truckload?
    http://wedrivexpo.com/podcast-feed/
     
  10. Merdock

    Merdock Kool-aid-aholic

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    No, most recent is a podcast specific to the LTL group.... Same link as you included in your post
     
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  11. upnorth

    upnorth Super Moderator Staff Member

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    They still don't get it. Still haven't figured it out. Guess they never will.
     
  12. 616jimmy

    616jimmy Well-Known Member

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    I dont think companies build great culters, people do!:growup::lmao:
     
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  13. ole man

    ole man Active Member

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    But, the company lays the basis for employees to build a good culture. So far, not happening.
     
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  14. icuicp

    icuicp Well-Known Member

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  15. radman

    radman moving and grooving

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    At my place management is 100% responsible for all of our problems. They hold no one accountable, especially themselves. They disregard company policy when it suits them. Many drivers are working 12 hour days while some work 8. They will lie right to your face and play favorites with work assignments. Next to nothing is communicated to us linedrivers, I get all of my info from they city driver I slip seat with. I have never been so disgusted and angry in my all my time with this company. In my opinion, all but a few managers and supervisors should be fired and some drivers need to pull their weight or be shown the door. Some dock workers also need to see the light. Shut up, do your job, and do it right or else. Problem is we are so short handed they are afraid to lose people and in order for us to get our service center operating right alot of people need to be let go and replaced.
     
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  16. highspeeds

    highspeeds ENTERTAINMENT USE ONLY

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    I hear this echoed every night. Boy things sure have changed. I never expected it to be like this. And so on. We are certainly living in a different world.
     
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  17. peachykeen

    peachykeen Member

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    Just wondering do any barns still have any cookouts or any safety rewards? Our barn hasn't had any little perks like that since XPO took over.
     
  18. upnorth

    upnorth Super Moderator Staff Member

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    395 days accident free. No talk of anything.
     
  19. vongrimmenstein

    vongrimmenstein Well-Known Member

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    How about this. One's work performance is directly related to how management treats its work force. Treat me badly & I will show you the worst work ethic in the company. Treat me fairly & act likes me & fellow & my workers is what keeps the company in business, & you will have the most productive workforce in the history of any company in the world. How is that for simple? von. Or, do unto others as they do unto you.
     
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  20. sucker666

    sucker666 Well-Known Member

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    Their is no concern for the long term well being of this company or its employees. It's all about the stock price and someone lining their pocket in the grand exit. Stock price is not a measure employee satisfaction .
     

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