Appointment at 1pm. Leave terminal at 11am with 3 stops and appointment is second stop. Get finished at first stop early and get to appointment early 1220. Wait for 20 minutes at appointment then check in ( drivers are not supposed to sit without checking in with dispatch every 20minutes )
At the appointment customer , driver has to let them know they are there , so they did at 1220. XPO dispatch pulls driver before the appointment at 1pm because he has been there for 20minutes. It's now 1245pm and driver has blown off appointment and customer is calling driver asking where are you when it hits 1pm.
Well at least XPO saved a few minutes. The appointment will be set again and freight will be re-delievered again and hopefully driver won't get there too early. And hopefully XPO doesn't look too foolish in the customer eyes. Numbers count , doing the job doesn't.