I had finally had enough and called the big boss in STL
Often better results can be had if a (significant) number of concerned people call the alertline. It's more than just a conversation. It gets documented, and forwarded to all appropriate parties. The biggest difference is there will be followup, documented action, and results.
http://investors.fedex.com/governance-and-citizenship/policies/fedex-alert-line/default.aspx