What's new

XPO | First day. How'd it go ?

vetran peddleman said:
Well , this isn't the 1st day , it's the 11th day. And how did it go??? Wonderful!!! This is a real good one. One of our P&D guys was sent by our dispatch to a customer to make a pickup... when he got there he asked the shipping clerk where his freight was. The shipper told him that he was shipping w/ XPO not Conway so we don't have anything for you.ur guy tried to explain to him that he was XPO/Conway and that XPO had bought Conway. The shipper got totally confused and called our dispatch office to have them explain it again. They explained it to him again. "Well you're still not gonna get anything today", he said," cause another XPO driver w/ a box truck showed up some time ago and we gave it to him". Question...Do you think that the XPO driver who actually took the shipment was a XPO Last Mile Guy??? What a mess this transition is really becoming.
Click to expand...


You didn't think two companies this freaking big would just seamlessly integrate with one another flawlessly, did you ? This is going to be an interesting if not terrifying ride.
 
highspeeds said:
You didn't think two companies this freaking big would just seamlessly integrate with one another flawlessly, did you ? This is going to be an interesting if not terrifying ride.
Click to expand...
You're right HS...just wishful thinking on part that this transition would be smooth as glass. I just hope that this customer doesn't look at XPO in a new light because of this mess up and begin to think of us as some kind of "Who's on First"....clown act and give up on us and start using one of our competitors.
 
vetran peddleman said:
You're right HS...just wishful thinking on part that this transition would be smooth as glass. I just hope that this customer doesn't look at XPO in a new light because of this mess up and begin to think of us as some kind of "Who's on First"....clown act and give up on us and start using one of our competitors.
Click to expand...
In this case , if the customer called in to our terminal they had our purchase and transition explained by a staff person and they may have heard a recording explaining our situation. If an order was placed online you cannot avoid the fact that Con-way is now XPO Logistics.

It will be important going forward to know what services XPO Logistics offers and the lines between them to provide CLEAR , CORRECT , information and help customers make intelligent choices. Also , there's the " not looking like a clown " part.

It will be nice once we are organized.......Hopefully.
 
vetran peddleman said:
You're right HS...just wishful thinking on part that this transition would be smooth as glass. I just hope that this customer doesn't look at XPO in a new light because of this mess up and begin to think of us as some kind of "Who's on First"....clown act and give up on us and start using one of our competitors.
Click to expand...
 
vetran peddleman said:
You're right HS...just wishful thinking on part that this transition would be smooth as glass. I just hope that this customer doesn't look at XPO in a new light because of this mess up and begin to think of us as some kind of "Who's on First"....clown act and give up on us and start using one of our competitors.
Click to expand...


Look at FedEx. The area I peddle they have 4 drivers that do different things. And they will all go to the same buildings. And how that is kept straight ? I have no idea. But with all that XPO will offer. We are going to have to get used to expecting situations where we ( old Con-way ) are not the only truck that will be coming for XPO freight that day.
 
highspeeds said:
Look at FedEx. The area I peddle they have 4 drivers that do different things. And they will all go to the same buildings. And how that is kept straight ? I have no idea. But with all that XPO will offer. We are going to have to get used to expecting situations where we ( old Con-way ) are not the only truck that will be coming for XPO freight that day.
Click to expand...
They should do the same side-branding thing FedEx does with Freight, Ground, Express, Custom Critical, etc. I've already seen those XPO Express expediters out there. They should just call you guys XPO Freight. Boom, done. I'll send y'all a check for my "consulting services".
 
vetran peddleman said:
You're right HS...just wishful thinking on part that this transition would be smooth as glass. I just hope that this customer doesn't look at XPO in a new light because of this mess up and begin to think of us as some kind of "Who's on First"....clown act and give up on us and start using one of our competitors.
Click to expand...
trucknfool said:
Clown act ?? I beg to differ sir!! It's always been a dog and pony show!!!! Lol
Click to expand...

C5LpY2v.jpg
 
highspeeds said:
I could go on and on. People are freaked out. And there is no sign of any attempt to quell any of it.

I just take a deep breath. Hope for the best. And see what tomorrow brings. I was looking for a job when I found this one.
Click to expand...
I've never pictured you as someone who needed ol' Northern Flash's Psychiatry Services. For a nominal fee and 12 equal installments.......I can ease your mind. But take your damn boots off before you kick back on my padded leather couch.
:biglaugh:
 
Northern Flash said:
I've never pictured you as someone who needed ol' Northern Flash's Psychiatry Services. For a nominal fee and 12 equal installments.......I can ease your mind. But take your damn boots off before you kick back on my padded leather couch.
:biglaugh:
Click to expand...

I thought unemployment picked up those fees ?

A lot of people scared. I just hold course. Cautiously optimistic.
 
icuicp said:
In this case , if the customer called in to our terminal they had our purchase and transition explained by a staff person and they may have heard a recording explaining our situation. If an order was placed online you cannot avoid the fact that Con-way is now XPO Logistics.

It will be important going forward to know what services XPO Logistics offers and the lines between them to provide CLEAR , CORRECT , information and help customers make intelligent choices. Also , there's the " not looking like a clown " part.

It will be nice once we are organized.......Hopefully.
Click to expand...
Be careful using the word "organized". The pirates might show up again!
 
You must log in or register to reply here.
Top