What the customer service reps tell you is correct. Any application or inquiry regarding a position at Southeastern goes thru the application process. Terminals do not do the hiring directly. They go thru human resource's in that district. In my opinion your best bet is to go online and fill out a online application for the region of your intent. Or, do I not understand your post? Are you a current SEFL employee looking to transfer , or a walk in from the street?