I Agree Smoke, At my last company we had a contract to deliver bags of sugar to the Walnut/industry, Ca (union) warehouse. They were on slip sheets, and the dock was supposed to unload them. But when we got there, they would "claim" that the slip sheet lift was broken and we had to unload the trailer by hand. It worked for a few drivers, but most of us knew better and told them we were not going to touch it and suddenly the lift was working!!! Now when when I go there (luckily not often) I just do the breakdown to their pallets no matter how long it takes. It pisses them off and of course dispatch doesn't like the wasted time but oh well.