That part of it has changed the least and you are right on target with dealing with the people. Their attitudes are much different than they were way back when. Back when the industry was regulated and if they pissed the driver or the company off they were screwed. Now they treat us all like dog and just move on to the next pile of dog when it doesn't go their way. Good luck to you and happy trails. Doggy Pyle is about as good a company as they get nowadays.