it is our PLEASURE...... pretty much the same holds true for automotive techs, well, those that call themselves techs. getting up and under a dash in cars is no picnic, nor is removing an a/c evaporator, which on some cars, can be a billed job of 10 hours labor.. then the constant upgrading of one's skills, and try and find any clinics or aftermarket training, when the training does not include a sales pitch for the product. more emphasis is spent on the product and how good it is, over the actual diagnostics and repairs. today's "techs" are no more than parts changers. which, way back when, was nothing new either.