I've only been there a couple times, and both times were decent experiences. Friendly and helpful...but I think, like anywhere else, if you go to the window and expect them to welcome you with open arms, hugs n kisses, you might not think they're so friendly! I've noticed over the years, that guys have a tendency to take it personally when dispatch (or whoever they are dealing with) don't bring what they are up their eyeballs in the middle of to a screeching halt to take care of the other person's issue. (I just used a bunch of words to say, that it generally pretty much depends on your attitude. If you go in there loaded for bear, they just might respond in kind!)