I was at a liftgate stop one time with 4 pallets at a dollar store and was delivering the bleach and cleaners really heavy stuff and the manager was suprised I was using the liftgate becuase they didn't pay for it.
I told her that if I had it I was gonna use it, that is when she told me that other freight companies would not do that, they might be on a liftgate but would not use it.
I really wonder if this manager knows what he/she is talking about.
Would any of us break down a pallet on load it on the tail for the customer to unload when we have a liftgate on the trailer. I don't care if the customer paid for it or not. I would use it before breaking down pallets.