Crazy Trucker
Busting Clowns daily!!!!
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What you describe in not uncommon when leadership is failing, in over their head, or just lost.
If you are not comfortable using the chain of command to voice your concern, the FedEx alert line is a viable and effective way to address the problem. The more people call, the better. All calls are documented and followed up on. A paper trail is created. Phone or online method is available. You can find the number and/or link here:
http://investors.fedex.com/governance-and-citizenship/policies/fedex-alert-line/default.aspx
"Information you provide using the FedEx Alert Line will be promptly transmitted to the appropriate parties, which may include members of senior management and persons from any or all of the following FedEx departments: legal, security, human resources and internal audit. When you contact the FedEx Alert Line, your report will be assigned a control number that will allow you to follow up to receive an update on the matter from FedEx, if any is available, or to contribute additional information.
FedEx policies prohibit any form of retaliation against a person who reports in good faith any known or suspected misconduct."
In the meantime, you could print out something like this, and put it in your CCM's inbox.
http://approachableleadership.com/10-qualities-of-a-real-leader/
Just make sure if you call you block your number and don't tell them your name so you can remain completely anonymous.