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Online Access for Easy, Convenient Customer Service
Clackamas, OR, Reddaway, a subsidiary of YRC Worldwide Inc. (NASDAQ: YRCW) introduces Live Chat, a new, real-time communications channel for easy and convenient access to its customer service representatives. Live Chat is an Internet service that enables electronic conversations between customers and Reddaway. To access Live Chat, customers can visit reddawayregional.com and look for the live chat button in the upper left hand corner of any web page.
Live Chat can be used to schedule shipments, obtain tracking information and get shipping questions answered. Users experience real-time replies through a quick dialog exchange. Responses are presented in a written transcript, minimizing the likelihood of miscommunication. With online support, customers can enjoy additional flexibility to multitask as they conduct business.
"Good communications are essential to good service. At Reddaway, we make it a top priority to keep lines of communications open and convenient for our customers," says TJ O'Connor, president-Reddaway. "Live Chat is the newest way we make it easy to stay connected."............................
http://investors.yrcw.com/releasedetail.cfm?ReleaseID=599588
Clackamas, OR, Reddaway, a subsidiary of YRC Worldwide Inc. (NASDAQ: YRCW) introduces Live Chat, a new, real-time communications channel for easy and convenient access to its customer service representatives. Live Chat is an Internet service that enables electronic conversations between customers and Reddaway. To access Live Chat, customers can visit reddawayregional.com and look for the live chat button in the upper left hand corner of any web page.
Live Chat can be used to schedule shipments, obtain tracking information and get shipping questions answered. Users experience real-time replies through a quick dialog exchange. Responses are presented in a written transcript, minimizing the likelihood of miscommunication. With online support, customers can enjoy additional flexibility to multitask as they conduct business.
"Good communications are essential to good service. At Reddaway, we make it a top priority to keep lines of communications open and convenient for our customers," says TJ O'Connor, president-Reddaway. "Live Chat is the newest way we make it easy to stay connected."............................
http://investors.yrcw.com/releasedetail.cfm?ReleaseID=599588