I think you're forgetting who works for whom- but the issue is that there's no flexibility in that method. What happens if your run isn't ready? They don't need you on the dock- they've already got an inbound crew. You are hired to drive a truck- why would they pay you to do something else if they have a truck for you to drive? Maybe, but speed trumps efficiency here. Send it out as soon as you possibly can. That's why we have to wait for a door behind another XPO at a customer sometimes, but we don't just pile up freight so Bob can have his peddle. And really, now that just about everyone has a phone with Google you should be able to keep up a reasonable pace. Yeah, you won't have the same relationships with the customers as Bob, but aren't we all providing the same service? You can make them happy for a day or two here and there. FWIW, I despise taking a different route and finding lunch/break times the hard way- but I understand the reasoning, and it really doesn't happen that often.