I watched most of it in TOL Friday night while waiting. Talked about lower claims costs, ect. CK also referred to service center regional pay scale. Supposedly to recruit and retain employees. Talked about teered pay scales. Took it to mean wage progression, to be announced during 2nd quarter to be effective in 3rd. qtr. Correct me if I'm wrong here, but did we not hear the same statement in a video about this time last year?? Gives personnel the hope of better wages, keeps employees in place during the summer vacation season and past the hiring binges of other employeers. Is this just a repeat of old broken promises or is it just another stall tactic? We should hope not, but I'm still a little leary. Also talked of training for Sales Rep's,hand-held scanners and the closing of the West Coast.