So I have a customer on my route that is a very small business and he's always out running around so appointments are very important to him. Needless to say when the trailer is loaded the dock guys could care less, just like the managers. So today I get to my customer almost 2 hours after the appointment window. He was angry but who could blame him. He has became aware that I do everything I can do to get to him on time but it's an uphill battle I will never win. So today I bumped the dock and when I walked in he said "you want to know what I think of your company....look at the back of your trailer". He taped a piece of paper over "out" so it read "quality with question". I haven't laughed so hard while at work.