But our company has to really address the claims.
When I come in on my sift in the mornings,sometimes I see our inbound supervisor,or the TM with the company camara in their hand.
Than I take a look at the load they were taking photos of.
The next thing I look for is the bulldozer that was used to load the trailer.
Everytime we have a quaterly meeting, claims are always brought up,but in my 20 years with our company I've seen little change to haul damage,and shortage free freight.
I've shared with my TM that a picture of the load should be taken before the plastic sheet is tied,and the door is closed,and sealed at the origin terminal.
Than when its broke at the destination terminal,maybe the loads would be in better shape when the origin terminal knows a picture is going to be down loaded at the terminal its going to.
Anyhow my TM has always said it was a good idea,than it never happens.
All my years hauling freight for 15 LTL trucking companies.
I know your rates can be highier if you can deliver it the way it was picked up.
But if your going to trash it,or short it.
Than no matter how good your rates are customers will steer clear of you.