Where do I start? The simple answer would be is they are reaping what they have sowed...But l will be pragmatic and not philosophical in my answer....The lack of employee retention is their number one problem. They had a great opportunity to change their overall perception with the purchase of Vitran but chose to not to be flexible in their business model and drove away all the great drivers of Vitran...Drivers are the key to success in this business. Just look at Old Dominion...You build a great company with your drivers. From benefits to pay to customer service that doesn't leave customers on hold forever that embarrasses the drivers...The list could go on and on and on.....And a business model that refused to adapt like Old Dominion did is pathetic....You can never be successful if your not flexible....That unwillingness to adjust and change will most certainly destroy this company in the long run....It's all about the drivers trust me...Take care of them and give them pride in their company and they will build you a successful company.....Just like Old Dominion did.