The process of Photographs and calling and office clerk can very time consuming . Especially if your put on hold for 10 mins at a time. I can understand the process can cut having to pay a possible claim that may not exist. I think the process could use some streamlining to avoid delays but If that's the procedure I will follow itAt XPO ( in my neck of the woods ) an exception number is something that P&D drivers are supposed to call in and get from one of the office types. Apparently this was recently resumed. I am not sure everyone knows that it is supposed to be done and I don't think those that know about this always do it. And , I have never heard of any repercussions for not doing this.
It's redundant and I can't understand what is gained by interrupting someone in the office to document something that the handheld , the driver , and the delivery receipt already make note of.
P.S. Somewhere north of $65 million in damages.
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