The following was sent out company wide by Doug S. thought some might find it interesting:
In our regular quarterly conference calls for the investment community, we often share different metrics to illustrate performance and provide context around the results of our operating companies, and where the trend lines seem to be heading.
One of the metrics we examine is tonnage per day for Con-way Freight. It’s a good, real-time measure of economic activity and often can provide a window into future trends. In the third quarter, July started out strong, but then began to fall off as the month closed. As August ensued the decline in tonnage per day not only continued, but accelerated. Then we got into September, and we saw something that has never before happened in Con-way Freight’s 25-year history – September’s tonnage per day dropped below that of August.
That’s a highly unusual and disturbing trend. It’s all the more disconcerting given that it now appears the global economy clearly is getting weaker by the month, as October is indicating. For all of our operating companies, a weakening economy translates very quickly into decelerating demand for our services, as our customers produce and ship less, and consumers rein in their spending. It means even more intense pricing as competitors battle to keep market share. And it focuses even more pressure on costs, which, if left unchecked, threaten our margins and the profits which are the bedrock on which everything else is built.
The takeaway from our third quarter investor call was this: we are headed into some uncommonly challenging and difficult economic times. By most measures, the economy has slipped into a recession, or is on the verge of doing so. History tells us that over the last 10 recessions, the average duration was about 19 months. We are running headlong into unprecedented global economic conditions that will test us like never before.
What this means for our company is that we have to respond, and we have to do so now. We cannot continue to operate under the same assumptions as in the past. When business levels are flat or receding, hard choices have to be made. Every avenue must be explored to reduce costs, every opportunity taken to create new competitive advantage. Our customers expect this; they are going through the same business decisions, and are looking to their service providers to step up.
Over the next weeks and months, we will be implementing specific efforts to curtail costs. Yet even as we pursue these efforts, customers still expect one attribute from us that cannot change, and indeed, we must continually strive to improve: the day-in-and-day-out reliable service performance that keeps their goods moving quickly to market and their supply chains functioning as efficiently as possible. It’s never been more important for us to provide an outstanding customer experience across all of Con-way’s service offerings.
I’m confident we’ll weather these challenging times because of our people, our values and the commitment we bring to work every day to take care of our customers. The times ahead won’t be easy, and there will be tough choices, but we’ll come out of them a better company that is stronger for the experience.