R&L is big on Company Pride, My customers only hear positive things from me,never a complaint or that it is not my job to do something,If they are busy I will shrink wrap a pallet for them,I'll put the address labels on the skids for them,and I have no problem hopping on the forklift to load or unload my own trailer, they really appreciate those little things,and it pays off around X-mas time every year!! They know when I pull on their property they are getting the best possible service they have ever had period>> End of Story