How do you control claims while hiring inexperience?

[1tdriver]

Do the fine folks at the helm of Conway freight or for that matter the Board of Directors really believe that hiring untrained and inexperienced people is going to lower costs? On the contrary, the facts speak volumes about the realities of this business model. Claims are at an all time company high and so is finger pointing! Let's understand this, if 5600 new employees come on board with little to know experience, then it's elementary. DAMAGES......ACCIDENTS....and flat out carelessness is the result. Let's get back to basics and value your proffessional seasoned employees and return the motivations (i.e. pension, full 401K match and full I.C.P.) that made this establishment the successful and very profitable company it once was. We use to set the standard and now we chase mom and pop companies such as R + L and Old Dominion with our 62 MPH mentallity. Inept handhelds that have significantly slowed productivity, and concerned our focus on everything but the customer and the employees. Trying to train kids who work our docks and have an incredibly cavalier attitude about our customers freight is not the answer. Just food for thought. Please take control of this company's destiny, we're all counting on that!

[highway star]

Now that we have the hand helds FOS do not need to be in the dock stand for long amounts of time. There is no more t-conning to do so they should be waliking the dock and making people fix the messed up trailers. I mean make whoever started the crap loading and make them rework the trailer weather new worker or veteran, let's face some of the vets are just as guilty. These kids we have hired stay just long enough to get a couple paychecks and thay are out and don't give a crap about our company or customers. If we are going to have dock workers put an attractive enough incentive to get mature people who want longivity in the job. If we need to pay 14-15 dollars an our so be it. Then as 1t said watch the claims drop. I for one am tired of cleaning up other peoples mistakes and am concerned about customers leaving and big lay offs again. I am safe but we have spent so much on hiring and training the new drivers it would just be a big waste of money. Remember everyone do what you can do to protect freight and save our jobs and customers. Sorry so long but I want to keep providing for my family. Be safe and Happy Labor Day.

[freightman46]

If you treat people as if they don't matter, then they soon start to believe what they do or don't do doesn't matter.

[1tdriver]

If you treat people as if they don't matter, then they soon start to believe what they do or don't do doesn't matter.

THAT'S HITTING THE NAIL ON THE HEAD! Let us all change this company and head in the right direction with the right leadership and show our workforce that they are valued. No more smoke and mirrors! Does it really matter that there hasn't been a pay increase for 2 years? Of course it does and so the "It's just a job" mentality continues.

[rubiconmaster]

All of the above are absolutely correct. I have tried to bring these points to the powers that be locally, only to be told that this is not the reason. Well then I wish they would tell what the reason is. It's pretty simple to us drivers. The hiring of supplementals, seems to coincide with the higher then normal damage claims. One would think that if you touch a flame and it burns, you would understand that it is the flame that caused the problem. Why is this so hard for them to figure out. Sometimes I wonder if having a degree means you loose common sense. Or perhaps I am not smart enough to think as deeply as they can, either way, I wish they would figure it out. It is embarrassing delivering all this damaged freight.

[Dodge Ram]

It's not that they can't figure it out. You have to remember, this is a company that is ran on fiction, like a book. It looks good on paper so thats the way they want it to run. Reality and Con-Way don't go together. Yes, they want to be like O.D. but the problem is that they also want to haul the garbage and junk freight that O.D. won't. You can walk down the dock during the re-ship and look at all of the garbage freight and say alot of it is going to be a claim. Steel, long tubes, machines that are not crated........... it goes on forever.

[freightman46]

Another major thing missing....accountability. I love the handhelds. I spent 6 hrs at SISCO one day and was asked WHY??? I replied that I had my act together, got accomplished what I could, sent messages every 15 minutes and got no replies. Had it documented that this is what I needed, who I talked with, etc. CYA

[1tdriver]

My question is why can't the "higher ups" see the same inefficiencies that everyone in the local operations see? I mean from bad dispatching, to incredibly poor cross dock performance, and less than quality loading practices. How ignorant can one be to ignore these problems?!

[Gunner119]

My question is why can't the "higher ups" see the same inefficiencies that everyone in the local operations see? I mean from bad dispatching, to incredibly poor cross dock performance, and less than quality loading practices. How ignorant can one be to ignore these problems?!

HOW ignorant can they be?!!! I have a bad feeling we haven't even came close to seeing how ignorant . They are in another world and totally out of touch with reality .

[1tdriver]

HOW ignorant can they be?!!! I have a bad feeling we haven't even came close to seeing how ignorant . They are in another world and totally out of touch with reality .

This is what really worries my co-workers and me. They really are in another world and it doesn't seem to be reality. Doesn't the B.O.D. understand shareholders are watching. After 15+ years as a dedicated employee I can speak from previous leadership models and the one running right now is well, let's just say seems "Out of Touch".