we give our hourly employees a survey.. we get the results back in September.. then we turn around and give our customers a survey.. all the focus was taking off of the hourly surveys..
With all due respect, I don't think that's the case at all. I think the supes just get tired of hearing it and let it slide. Corporate must not make it very important, because it's happened every year that we've had the survey. I'm sure they take the customer survey much more seriously than the employee survey.
But I think we are all concerned about the same things if the postings here are any indication.