The truth (go to website pissed consumer read about saia)

[Demolitionman]

This is my first real trucking job. I started at Pepsi at 21, got my license and year of experience, then hopped to Saia as a city driver. I'm 29 now and have only had 3 jobs in my life, and don't really want to start at the bottom somewhere else. I cannot speak for alot of companies other than what I hear from other drivers. Almost everything I'm seeing in this thread is 100% true. God Help Saia does not come across to me as trying to be a troll, but trying to get some who are drinking the kool-aid to open their eyes. There are alot of problems here, yes, but damn look at it as a marriage that you can get out of without loosing half your ****. I think the big downfall here is the huge focus on the numbers, the numbers! The focus should be on our customer, b/c without them no one in trucking would have a job. If that means working one extra guy more than the numbers call for then so be it. Customers should not have to call at 1700 for an e.t.a. on a driver b/c they are a 1730 close. Then when they call they sometimes get a bull answer. I'm gonna end my senseless rant but let's all just try to either work together , or look for another job.

[Boltseal]

This is my first real trucking job. I started at Pepsi at 21, got my license and year of experience, then hopped to Saia as a city driver. I'm 29 now and have only had 3 jobs in my life, and don't really want to start at the bottom somewhere else. I cannot speak for alot of companies other than what I hear from other drivers. Almost everything I'm seeing in this thread is 100% true. God Help Saia does not come across to me as trying to be a troll, but trying to get some who are drinking the kool-aid to open their eyes. There are alot of problems here, yes, but damn look at it as a marriage that you can get out of without loosing half your ****. I think the big downfall here is the huge focus on the numbers, the numbers! The focus should be on our customer, b/c without them no one in trucking would have a job. If that means working one extra guy more than the numbers call for then so be it. Customers should not have to call at 1700 for an e.t.a. on a driver b/c they are a 1730 close. Then when they call they sometimes get a bull answer. I'm gonna end my senseless rant but let's all just try to either work together , or look for another job.

You are correct Demolitionman, I hear a lot of those types of calls at my terminal, "where is my driver".

[What Next]

To beat a dead horse, so to speak, Saia has the same issues that a vast majority, if not a total majority, of other carriers have.....LTL or TL. You can load a trailer perfectly. Block, brace, all that stuff. All it takes is the right curve or bump and you have a 28' or 48' or 53' trash can. That's why we have the "D" in OS&D. That's why one of Saia's CSI's is Claims Settled in 30 days. It's a little far fetched to think that when freight moves up and down the highways and road speed, that it is going to arrive in the exact same condition that it left the yard in. Now, do I personally think more can be done to prevent as much damage? Sure, who doesn't? But Rome wasn't built in a day. You are seeing more straps, load bars, air bags, etc. arriving at these terminals. True, you have to use them in order to benefit from them, but I digress. Freight will get damaged, customers know that. Would it piss me off if my freight was damaged. Yep. I could understand minor damage on an infrequent basis. But when you have a customer that is continuously having to file claims, that's a problem. Shippers and consignees aren't new to this business. If they get fed up, they have other options. Saia will lose business, and Saia will gain business. That's all there is to it. When I was hired, the ad in the paper didn't say "Saia, the perfect carrier, is hiring drivers." As long as the direct deposit continues to post and the benefits are there when I need them......I'm good.

[Jack Knife]

to start with the author of this thread is a fired disgruntle employee, so we know his problem. as far as service and claims go the payer of the freight wants a 80+ discount this causes the carrier to push it's employee's and **** happens, city route are over loaded line haul units are over packed, so IMO you get what you pay for, so if you only pay 20% them you only get 20% service. that's the way it should be.

[GOD HELP SAIA 1]

Jack knife maybe saia should only pay you 20% of your pay remember I am not on here to bash drivers/dockmen etc. I just want to tell the truth and also everyone that has left saia is not fired for me change was not happening with current managment I had an great opprotunity at another company so I left.

to start with the author of this thread is a fired disgruntle employee, so we know his problem. as far as service and claims go the payer of the freight wants a 80+ discount this causes the carrier to push it's employee's and **** happens, city route are over loaded line haul units are over packed, so IMO you get what you pay for, so if you only pay 20% them you only get 20% service. that's the way it should be.

[low-budget]

To beat a dead horse, so to speak, Saia has the same issues that a vast majority, if not a total majority, of other carriers have.....LTL or TL. You can load a trailer perfectly. Block, brace, all that stuff. All it takes is the right curve or bump and you have a 28' or 48' or 53' trash can. That's why we have the "D" in OS&D. That's why one of Saia's CSI's is Claims Settled in 30 days. It's a little far fetched to think that when freight moves up and down the highways and road speed, that it is going to arrive in the exact same condition that it left the yard in. Now, do I personally think more can be done to prevent as much damage? Sure, who doesn't? But Rome wasn't built in a day. You are seeing more straps, load bars, air bags, etc. arriving at these terminals. True, you have to use them in order to benefit from them, but I digress. Freight will get damaged, customers know that. Would it piss me off if my freight was damaged. Yep. I could understand minor damage on an infrequent basis. But when you have a customer that is continuously having to file claims, that's a problem. Shippers and consignees aren't new to this business. If they get fed up, they have other options. Saia will lose business, and Saia will gain business. That's all there is to it. When I was hired, the ad in the paper didn't say "Saia, the perfect carrier, is hiring drivers." As long as the direct deposit continues to post and the benefits are there when I need them......I'm good.

this is right on..god help saia had me a little excited when he made his very first remarks regarding our company.if anyone wants to look at the pissed costomer website, i would ask them to enter ANY LTL co. you can think of and see what the results are. i did it...estes,yrc,cooper...god help made it seem like saia was the only one effin some stuff up every now and then. if you are a disgruntled or dissatisfied former employee...dont go away mad....just go away.

[low-budget]

This is my first real trucking job. I started at Pepsi at 21, got my license and year of experience, then hopped to Saia as a city driver. I'm 29 now and have only had 3 jobs in my life, and don't really want to start at the bottom somewhere else. I cannot speak for alot of companies other than what I hear from other drivers. Almost everything I'm seeing in this thread is 100% true. God Help Saia does not come across to me as trying to be a troll, but trying to get some who are drinking the kool-aid to open their eyes. There are alot of problems here, yes, but damn look at it as a marriage that you can get out of without loosing half your ****. I think the big downfall here is the huge focus on the numbers, the numbers! The focus should be on our customer, b/c without them no one in trucking would have a job. If that means working one extra guy more than the numbers call for then so be it. Customers should not have to call at 1700 for an e.t.a. on a driver b/c they are a 1730 close. Then when they call they sometimes get a bull answer. I'm gonna end my senseless rant but let's all just try to either work together , or look for another job.

demolitionman, you dont think this guy is a troll?what do you think his motivation is?? come on a saia blog...run the company down. them win a few hearts over with complimentary statements regarding a guys dock work or attitude. Then all of sudden this guy is the greatest and him running down saia is 100% on. (THAT sounds like kool aid to me)i agree with most of your opinions...this "mystery guy" doesnt pass the smell test for me.

[Demolitionman]

demolitionman, you dont think this guy is a troll?what do you think his motivation is?? come on a saia blog...run the company down. them win a few hearts over with complimentary statements regarding a guys dock work or attitude. Then all of sudden this guy is the greatest and him running down saia is 100% on. (THAT sounds like kool aid to me)i agree with most of your opinions...this "mystery guy" doesnt pass the smell test for me.

The guy is not flaming anyone, talking rationally, and just voicing an opinion. That in my book is not a troll. I don't have to like what someone says to have a favorable opinion of a poster.

[Jack Knife]

Jack knife maybe saia should only pay you 20% of your pay remember I am not on here to bash drivers/dockmen etc. I just want to tell the truth and also everyone that has left saia is not fired for me change was not happening with current managment I had an great opprotunity at another company so I left.

sounds to me like you are bashing the driver and dock men, they are the one's that load the trailers and deliver the freight

[scout]

I take it YOU dont work here any more,now that you got that off your shoulders its time YOU move on,let it go...what region did you work in?