Originally Posted by jimmy g

The Fed Ex flyer is posted at our Yellow Terminal. I've seen the flyer OD gives to their employees telling them OD is gearing up for "changes in the LTL Market" (my son works part-time for OD while attending college). Conway here in Indy is hiring, as they are closing the smaller, out of the way terminals and growing their large one, to compete harder against a weaker YRCW; and we ARE weaker; our stock is hanging by a thread-- ABF's, Conway's, Few Ex's are all growing, even in this slower economy.

I see these as marketing tools I would use if I were a salesman, and just things jealous people on here see as mean. We at Yellow need to work harder at keeping the customers we have, and things might work out. Instead, here anyway, we've missed appointments, missed pick-ups, delayed next day freight service, everyting we CAN do to LOSE customers, and wonder why? The only thing we offer is service, and we mess that up, thinking the customer will still stay with us since we're "Entitled" to them! We need to change OUR attitude, or we're in REAL TROUBLE...