read this if you have text messaging on your phone
after switching to Verizon from another carrier I recently got my
bill. I was shocked to find out I am getting text message spammed
at my cell number 800 times in one month and was unaware I was
receiving these messages. I talked to customer service and they
refuse to take this off my bill. Trying to say I signed up for a
joke of the day or hororscope website. Well some of these messages
were 4-5 per minute. Of course they say it was impossible for
somebody to spam my phone number however upon doing a google
search for this number I see I am not the first one this has
happened to. This is a sample of what my bill looks like:
10/26 8:06 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:06 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:06 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:08 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:15 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:15 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:15 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:16 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:16 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:16 PM 0080001146 Received Domestic - Text $ 0.10
10/26 8:16 PM 0080001146 Received Domestic - Text $ 0.10
of course this goes on for 95 pages for a total of 800 to 1000
something messages they are holding me responsible for any
suggestions? I found this on a website called ripoff reports:
I just had a very lengthy conversation with Verizon Customer
Service. I gave them all of the information that I had gained and
they gave me some helpful information as well.
One thing the customer service rep told me was that these
companies have a way of accessing the databases of wireless phone
companies and that is how things like this can get started.
Verizon actually told one of these type companies, Blinko, to stop
sending text messages to its customers unless the customer
authorized it. Verizon had received thousands of complaints which
were documented in their computer system.
At the end, Verizon did issue me a courtesy credit of the total
billed from April and May 2006, plus what is on my current bill,
which was $29.97. They also credited my bill for the $5.00 late
fee.
I do not know about other cell phone carriers, but Verizon can
issue a credit for these charges.
Moral of the story: anyone, regardless of who your cell phone
company is, needs to immediately call and dispute these "mystery"
charges that are not authorized. Unless a lot of customers call
and/or e-mail to complain about it, the carrier will likely do
nothing about it. Your carrier has a much louder voice with these
companies than you as an individual do.
I not only did not open these I never received them on my phone. I
only have 3-4 people that I text message too and these text
messages were supposedly comming in at the same time. with the
amount of messages the bill says I have recieved 50 to 60 with in
a 4-5 hour period you know I would have known about them. And
Verizon is smiling all the way to the bank. They already have
lawsuits against spammers to there text messaging database,
however they refuse to say that it is possible "you had to sign up
or give your number out on a third party website"However read this
article I found on the net:
| What's this?
Bob Sullivan
Technology correspondent
• Profile
• E-mail
"U just Won," the cell phone text message reads, according to
Verizon Wireless. "You just won a cruise to the Bahamas." It then
tells the recipient to call a toll-free number, apparently to
claim the prize.
But the messages are spam, Verizon says, and it is suing to stop
them.
In a lawsuit filed in U.S. District Court in New Jersey, Verizon
alleges that nearly 100,000 copies of the spam messages have been
sent by Florida-based Passport Holidays. Verizon is asking the
court for an injunction to stop the firm from sending the
messages, and is seeking financial compensation for damages.
Story continues below ↓ advertisement
The messages began flowing on Oct. 11, the lawsuit claims. Verizon
has received "numerous complaints from customers," according to
the lawsuit, and faced spam-related expenses of $150,000.
"This is another effort to protect our customers' privacy,"
Verizon spokesman Tom Pica said.
Attempts to obtain a comment from Passport Holidays were
unsuccessful. When MSNBC.com called the toll-free number included
in the text message, a man who identified himself as Armando
Acosta said he refused to answer any questions on the matter.
Cell phone spam is trouble
This is the second time Verizon has filed a lawsuit against
alleged cell phone spammers. In July 2004, Verizon sued a Rhode
Island firm, alleging it sent out 4.5 million unsolicited mobile
phone text message ads to its customers.
Text message spam is particularly troublesome because many cell
phone users must pay to receive messages. But while spam fighters
have fretted about potential problems for years, so far mobile
spam has not amounted to much more than a nuisance in the U.S.
Last year, the Federal Communications Commission issued an order
banning most forms of mobile phone spam, and the 1991 Telephone
Consumer Protection Act prohibits use of cell phones for
unsolicited advertisements.
There are some signs of bigger problems overseas, where legitimate
text message advertising is more popular. Last year, for example,
the Reuters news service reported that Japanese firm DoCoMo had
cut off 2,173 cell phone lines because of spam abuse.
Messages sent in sequence
Verizon's lawsuit against Passport says about one-quarter of the
alleged spam messages were sent to sequential sets of phone
numbers within an area code -- 609-000-0001, then 609-000-0002,
etc. The text messages were sent fast; up to 200 messages per
minutes, Verizon says. And the winter-wary Northeast was
apparently targeted for the tropical cruise ads: about one in 7
were sent to New Jersey area codes.
The "From:" field in the message was blank, leading to a flurry of
customer service phone calls. Those cost the Verizon about $6.50
each to field, the lawsuit says, and most customers demand refunds
for the cost of receiving the message.
The messages also employed "techniques calculated to camouflage
their true identities," in an attempt to prevent Verizon
investigators from uncovering the source of the spam, the lawsuit
claims.
On Oct. 30, a Verizon employee received one of the messages. When
the employee called, she was told Passport Holiday had "used a
list that it had of Verizon Wireless and Spring customers to send
text messages."
Opt-in defense
Later, after receiving a complaint from Verizon's legal
department, Passport sent an e-mail reply including a defense
commonly used by those who send unsolicited advertising messages.
In an e-mail sent on Nov. 3, Passport claimed that every recipient
of the text message had "opted in" to receive the marketing
pitches. A copy of the e-mail is included in Verizon's lawsuit.
"Every number we contact has opted in on the Internet (most of the
time) or has entered their information into a sweepstakes or
drawing," the e-mail said. "Most do not remember the license
agreement associated with their entry." The e-mail was signed
"Passport Holidays Legal Department"
© 2006 MSNBC Interactive
In addition I have filed a complaint with the federal trade
comission, federal communication commision and the local better
business bureau In addition I have contacted the local media and
plan on letting the big wigs at Verizon Know how sorry I am that
they are so unconcerned with customer service.There worry free
guarantee is a joke they state that if you ever have a problem it
becones there problem the first time you call
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