I don't use it anymore, it's cheaper to tell the Dr that we don't have insurance. Cigna treats us like second class citizens constantly telling us lies. Any correspondence has to be sent certified mail or they tell us they never received it. I haven't been to a Dr for over 10 years and as long as we have Cigna I won't be going. My family has had to use Cigna and usually everything is denied, so as I said it is cheaper and easier to tell them no insurance.

We have had several bad experiences with cigna and medco.

I would have thought that upper management experiences the same frustrations in their own personal dealings with these companies.......

Don't get me started about the HCSA card that you use but STILL have to send in verification. Uh.. what part of 'cardiologist' do I have to explain and verify??

keep all copys of everything that you use your hcsa for ask for itemized bills/statements and buy fax machine and file folders to keep your stuff orgainzed in ......i have had 2 large items over the years keep your poop grouped and you would be suprised how much easyer it makes it

I had them ask for verification for my B/P meds B4

The last time i had a problem with cigna they told me that conway makes the rules and that they have to take classes just for conway .. Trowe toll me the same.. Ask the next time you call..