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FedEx Freight | the brick hand held needs to go.

Gator

Gator

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Today Ive about had it with this piece of crap. At least 3 times a week reboot or half way through trip looses vector connection. Someone else's name not yours at meet point. Looses task. Does nothing but add unpaid time to your day. I had it sent in twice and vector reworked. I run the plug cord while in the truck. Seemed to work a couple days now back to same crap. Hey FEDEX act like Fedex and dump this thing. Because if this was NASA the rocket would never leave the ground. Quit pouring gas on the fire and swear your putting it out.
 
We still have autoshifts that they should have scraped and cut there losses with so you just grab that cn70 and get along drivah!!!! Your just enjoying the good old double P (purple promise)
 
I personally don't have a problem with my "brick"....yes, I have to reboot on occasion but very rarely.
Have you tried pulling the battery, pushing BOTH reset buttons with your pen that are located underneath the battery on the back of the brick, then replacing the battery? This usually does the trick for mine.
We've been having a problem with the vectors located behind the dash on some of our older trucks, but that's a simple fix as well....just have your shop (if you have one on site) replace the card.
 
Gator said:
Why would i guess you would have no problems with it. And yes every one of those things have been done. You can keep it. I think its a failure.
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Don't misread my post, I don't like it either. Yes, I've had to send mine off already as well, but since it's came back it's been fine.
Also, I'm a road driver and we generally don't have that many problems...now it's a different story with our city operation.
 
Having several drivers daily in the city having issues with the handheld. Seems like every time they make updates they make them worst. Mine was so bad today they after several reboots it wouldn't even power up. Was plugged in kept loosing vector and GPS and would lock up.
 
Saw the Cintas uniform guy delivering uniforms to our shop one morning and he was using the exact same brick that we have...although he was also utilizing the infrared laser at the top to scan the invoice, the supervisor used the stylus to sign his brick, etc...
I'm not sure the brick itself is necessarily the problem but rather, like the trucks, it's FedEx's software inside the brick/trucks that is the problem.
 
moose said:
We still have autoshifts that they should have scraped and cut there losses with so you just grab that cn70 and get along drivah!!!! Your just enjoying the good old double P (purple promise)
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Auto shifts aren't going anywhere. They're taking over the industry.
 
Request a new battery. I would bet you have over 180 cycles on the screen bottom before you log into it. Mine started acting like a brick about that point and a newer battery has solved the issues for now. But yes the brick could be so much better then what it is.
 
As a city driver, my brick goes down 2-3 times a week. Running two road runs last week, both times my brick went down after I got to my turn point...Although, I was able to get it up and running before I got back to my home barn. Still had to call central to get dispatched out....on return trip. Battery cycles are approaching 200 on most bricks I've used....I am thinking that has alot to do with it as well. But, the software for the city is junk to say the least...But, I do like the road software version....seems to be more stable.
 
I had one today with only 88 cycles on it and had to reboot twice. Seems that everyday we have multiple drivers having issues.
 
In the city we've been told NOT to push the button on the back behind the battery. It looses all west coast zip codes when done that way.

These Intermecs are costing countless dollars in productivity. It cost hourly drivers time, it delays yard times am & pm, and costs billing clerks productivity when we have to call in pick up info. I find that mine dies about 8 hours into the day. Perhaps giving drivers chargers "might" help, when it's a low power issue.
 
Never heard about them losing zip codes doing a hard reboot ( black button ). Had one last week that I kept plugged in with a full charge. 5 or so hours into the day it started acting up. It's hard to believe that with the problems being system wide the IT guys haven't figured out the problem yet. I'm not a tech guy by any means but it seems like we're trying to run software that the hardware can't support.
 
I heard we will be getting an update with an important sales lead feature. A feature that has been on the back of every pro sheet since, well at least the last 10 years. Yet the removal of the liftgate option during a pick up confirmation last year has never been answered as to why it disappeared.
 
SwampRatt said:
In the city we've been told NOT to push the button on the back behind the battery. It looses all west coast zip codes when done that way.

These Intermecs are costing countless dollars in productivity. It cost hourly drivers time, it delays yard times am & pm, and costs billing clerks productivity when we have to call in pick up info. I find that mine dies about 8 hours into the day. Perhaps giving drivers chargers "might" help, when it's a low power issue.
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The road side was issued chargers with our bricks...although I've never used mine. I've worked 13 hr days before and still had one bar left when I placed it back on the charger before going home. It is handy though if you get caught on an unexpected layover!
 
SwampRatt said:
In the city we've been told NOT to push the button on the back behind the battery. It looses all west coast zip codes when done that way.

These Intermecs are costing countless dollars in productivity. It cost hourly drivers time, it delays yard times am & pm, and costs billing clerks productivity when we have to call in pick up info. I find that mine dies about 8 hours into the day. Perhaps giving drivers chargers "might" help, when it's a low power issue.
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The zip code issue is something to do with when you do a hard reset it clears out certain zip codes. Go figure there are several trucking companies using this type of handheld might want to ask around to see if they are having same issues. I know Conway uses them on their dock operations as well each operator has a handheld.
 
Redracer3136 said:
The road side was issued chargers with our bricks...although I've never used mine. I've worked 13 hr days before and still had one bar left when I placed it back on the charger before going home. It is handy though if you get caught on an unexpected layover!
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That's interesting... I wish I had a charger. In the past I was told they were not getting chargers. That was a different Manager though. I need to ask again.

Seems to me, the most efficient thing to do would be to assign a charger to each truck, rather than double the number of chargers needed. The last time they put chargers in the truck, within a couple months they got new bricks that were not compatible with the previous chargers.
 
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