TiredDvrsWife
TB Veteran
- Credits
- 5
I'm learning about FedEx and it's eye opening thing for sure. Of course it's just a drop in the bucket compared to everything you drivers know, especially the senior drivers.
Main question is: FedEx Nat'l is FedEx Express, Ground and Home delivery in one? That's what I'm going to be answering phone for and setting up pickups, finding packages, etc.
Any info shared is appreciated, I know that customers will want to know stuff and the more I know, the better I can handle that CM. Then when the driver gets to the business/residence they should be greeted with a smile.
Absolutely Positively!
Now where's my Koolaid??
I had to add that last part, the newbies know about the system for p&d but not the face to face of drivers. :thumbsup:
Main question is: FedEx Nat'l is FedEx Express, Ground and Home delivery in one? That's what I'm going to be answering phone for and setting up pickups, finding packages, etc.
Any info shared is appreciated, I know that customers will want to know stuff and the more I know, the better I can handle that CM. Then when the driver gets to the business/residence they should be greeted with a smile.
Absolutely Positively!
Now where's my Koolaid??

I had to add that last part, the newbies know about the system for p&d but not the face to face of drivers. :thumbsup: