I get 4 or 5 deliveries a week that are businesses operating out of houses,
These are the majority of my deliveries.
I just hope they are getting billed correctly,
Of course not. They don't put just their name because they want to get around those residential charges.
I always write across the bill "residential delivery" have them sign it and initial it.
I used to do that, but it soon proved to be pointless.
and most times they are not home because they weren't notified before delivery,
This is why I keep an address book with phone numbers for all my home-based businesses. If you want something done right you have to do it yourself. I call them and let them know it's coming, and they'll tell me to just leave it under the whatever. Scribble his initials on it and call it done.
and after they get the door knocker I have to return at the end of my run,
Haven't you learned not to leave those damn things yet? Just fill out the bottom part, turn it in with your bills, and throw the other part away. It didn't take me long to learn this. You can always say it blew away.
which I think also warrants a redelivery charge for them not telling shipper to make appointment.
It should, but you having to go there twice in the same day gets them out of it.
TM says not to worry about it and just go deliver the freight,
Another reason to divulge as little information as possible...
he is more worried about a return making him look bad then getting extra money for company!!!
Well, tell the jackass that returns wouldn't be a problem if we wouldn't residentials with no appointment.
Add that redelivery charge or they don't get the freight,I should have to get an authorization number from Wilmington before it is delivered again. I bet next time an appointment is made!!!! 200.00 dollars a week in revenue lost on my run a week,not to mention the fuel and the extra hours I have to work!!!!
Not to mention all the extra and unnecessary handling, which means more possibility for damage, and CLAIMS!!!!
I'm not even allowed to call it in until the end of the day if the person is not home at the first visit, I have to wait until the end of the day,
Now what the hell is this? Does you terminal have specific residential delivery rules or something?
Yup, gotta make it as much of a pain in the *** as possible.
if the person doesn't call I have to act like I just arrived there.
You mean you have to go there twice even if they DON'T call?!? **** on that. What's the deal here? Is your customer service dept under orders not to give out return numbers for residentials or something?
If they do call,sure we'll run 40 miles out of our way,give the driver another hour of pay for your 115.00 freight charge item. GEEEEEEEEEE why are we not making money?????????
Just start missing pickups because of having to do that. I'll bet that stupidity might stop in a hurry, especially if you work a big area where you have to make pickups in route or they simply don't happen.
