C.H. Robinson Automates Email Responses With AI

[Connor D. Wolf]

C.H. Robinson says it has launched an artificial intelligence platform that automates responses to email requests from shippers seeking answers to commonplace inquiries.

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[BIG R GUY]

Will it be like calling the cable company? 6 prompts to get to a voice from half way around the world , who says her name is Joann, even though she is of Indian decent.

 

[kboomarang]

Will it be like calling the cable company? 6 prompts to get to a voice from half way around the world , who says her name is Joann, even though she is of Indian decent.

 

[Bird Man]

Commonplace questions....

Email: "WHARS DAT MUNAY!!! MUH MUHNAY! DAMN IT..."

AI:

1- wants freight quote.
2- wants DAT quote.
3- wants location information.
4- wants monday information.

etc etc etc etc.

It will be years as CHR chokes on the mountain of Emails. They cannot be this stupid.