FedEx Freight | CEO Raj Subramaniam in a letter to staff.

[almost13ranch]

A lot of the time the sales staff only looks at annual revenue from a customer, not what it costs to service a big customer with a deep discount. The “fill the trailers is better than running empty” thing really isn’t working all that well anymore.

 

[SwampRatt]

Meanwhile, I could list numerous examples of us (FedEx Freight) providing mediocre service (at best) to Really REALLY GOOD customers.

Currently "just good enough", it seems, is what is most profitable. Same with driver quality (in general), just good enough is all they want/need/are willing to pay for.

 

[nasvegas]

Meanwhile, I could list numerous examples of us (FedEx Freight) providing mediocre service (at best) to Really REALLY GOOD customers.

Currently "just good enough", it seems, is what is most profitable. Same with driver quality (in general), just good enough is all they want/need/are willing to pay for.

So much for PSP! Their brand doesn't stand out like it use to!
The excuse why we were so high was because we had the best service in the industry. Not the case anymore, and we are still higher than anyone else.

1.Major operational changes.
2. Deteriorating equipment.
3. Lower standards for employees, and what is expected of them.
4. Average at best service to customers.

Those four things don't add up to a company surviving or definitely not being a leader in the industry....