I dont know about you guys' terminals, but we have an accountability sheet now. Instead of just grabbing one from the rack, a CSR will assign you one at the beginning of the shift. One guy already got an I/R for one as he didnt check it and he claimed it had a broken antenna.
And everytime I walk by the office the FOS's are tracking someone..thats all they do. Or they sit there reading the news or on facebook.