Out on a limb here...IMHO...
Severance, displacement and lay-offs are equal to separation of employment with the company. As a result there will be a cessation of benefits.
COBRA must be offered as matter of law.
Rat
I'm going with Rat on this one.
As I live in Ca, will be going to Anthem Blue Cross. They can't possibly be any worse than Cigna.
My personal experience with Cigna has not been bad.
The key to dealing with them or any insurance company is documentation...period.
I document everything...keep every correspondence from them...EOBs and the like.
AND RECORD EVERY CONVERSATION I HAVE WITH THEM!!!!
They don't like it but tough :
:...they have the right and so do I...you just have to tell them you are recording the conversation and your butt is covered.
I write down everything and have brought these issues to the forefront in times past.
You have to play the game by their rules...once you are willing to do that they have no upper hand.
Insurance companies bank on the fact that most folks don't go to the extreme that I go to...as I have my ducks in a row I before I talk to them.
All insurance providers suck...regardless of who they are...CIGNA...blue cross/blue shield...or any other.
If they can screw out of a dime...they will!
However they do answer to regulatory agencies...and once you make it known you have no issues with filing a complaint...you have their attention as they have to answer to every inquiry/complaint leveled at them...and that costs money.
I did read a post that it was hard to talk to the same person twice.
For security purposes these company representatives don't use real names...they are all aliases. However they do know who used what name and when...and sometimes it takes them a while to bring up your file and attach the alias to the actual person you talked to.
They will use excuses..."that person no longer works here"..."we have no record of that person and your conversation with them"...when in fact they record ALL conversations as matter of legal record.
Insurance companies are not out to help you...they are out to screw you...and in the mean time satisfy the requirements of the companies thay have contracted with....
Once you understand this things become much easier...just remember...document and record everything.
Rat