I think it is guys like you that give us all a bad name. Maybe you should become a little more engaged with the company. You are probably one of those guys that comes to work moaning and only gets worse as the day goes on. Positivity is contagious, you should try it.
As for what is going on in your center, there may be some integrity issues involved, I can't say, I'm not in your center. Every center has some issues, none are immune to them. If the problem is as bad as you lead on, those causing the problem will be caught up to eventually.
I hope you as a fellow driver(city) are making an honest effort with the customers and not blowing off to them like you have done on this thread.
Yes, I have fun with the customers and am positive and honest with them, It sure makes a better day and you might be surprised what you do for the customer, results in what they do for you.
It is all about being positive from you, which breeds positive from others and makes the job more enjoyable. I work with guys just like you and they try to make everyone around them just as miserable.
Back to the original topic.
All the other carriers will be following suit to improve yield, by raising rates or shedding undesirable accounts, and when that happens we will be sitting good. Somebody has to take the lead and be the first. The others will follow, they always do. I've seen it many times in my 25 years in this industry.