WOW!!! That sounds like my TM Except that mine wears a skirt. The answer to your question is I don't know. we tried all those avenues as well and nothing. The truth is that the Big "O" cover your butt mgmt is still running the show. I have to wonder, is this the kind of co. that UPS wanted when they bought this turd 4 yrs ago? It is amazing that this kind of thing is happening, when all the other companies in town are busy and hiring we are slow and still holding freight just to keep the driver number down, with people still on layoff. Telling a customer that we can't pick up their freight because it wasn't on the plan for the day. Or, that we can't get it because we didn't get a two hour window when they are less then five miles from the terminal with drivers on the dock pushing brooms is freaking amazing to me. I'm starting to think that we might just be a write off for UPS. I hope that is not the case. Until the time comes that UPS gets rid of all the BIG "O" mgmt, I don't see this changing anytime soon!!! For the joke of the week, our mgmt told us that we made more $ then the package side last quarter!!!!!!!! If that is not having your head up your backside, I don't now what is.