it's just the simple law of averages, the more freight gets handled the more likely it is going to get damaged. here is another example i know we all have run into. a driver delivers a skid that has mixed freight in cartons. 2 of the cartons are damaged, and the driver calls in an os+d. the driver fails to note the item numbers of the damaged freight on the delivery receipt. 1 carton is valued at lets say 20 bucks and the other is valued at 50. later the customer files a claim for 2 damaged cartons valued at 100.
there are many ways to cut claims and we drivers are the last line of defense for our carriers. sign for what you get and make sure you get what you signed for. i know we have herd that line before, but it's true. i better quit typing, im starting to sound like an office puke.